Editing family information on Xbox Family Pack

I am the primary on my Xbox 360 family pack. I created different accounts for my family members. Once this happened the Xbox created emails @xboxlivefamily.com. My family members want to edit their accounts but can't because they don't know the passwords. When they try to reset the password online it says not enough information given to confirm their identity. The forgotten password webpage asks for subjects from recently sent emails but they never got a chance to use these emails. How can they or I edit the passwords for these emails so they can use it. Thank you.


Question Info

Last updated July 5, 2018 Views 5 Applies to:

1) If you can't reset the password at account.live.com/password/reset , go to http://account.live.com/acsr to fill in the questionnaire there AND SAVE THE EMAILS SENT TO YOU

2) If that fails, contact Support (1-800-4MY-XBOX Option 2 in the US et Canada OR go to http://support.xbox.com/en-US/contact-us?xr=footnav#0:6:3 ) and provide them with the Console ID number from Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 3, and submit a UE Request.

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