I am the primary on my Xbox 360 family pack. I created different accounts for my family members. Once this happened the Xbox created emails @xboxlivefamily.com. My family members want to edit their accounts but can't because they don't know the passwords. When they try to reset the password online it says not enough information given to confirm their identity. The forgotten password webpage asks for subjects from recently sent emails but they never got a chance to use these emails. How can they or I edit the passwords for these emails so they can use it. Thank you.