As a preface, I've been a loyal Xbox customer for years, owning the original Xbox for years until it broke, with no less than 12 games, estimating at least $400 spent on them. Regarding my Xbox 360, I have owned two now, both out of warranty, one I bought new, but received the "Red Ring of Death" while now out of warranty and is now unusable. Money is tighter now, and the second one I bought secondhand. It was not console banned and was generally in good condition save for the DVD Drive [more on that later]. Regarding my Xbox 360, I've also been an avid customer of that, owning 13 games, at about $500 total. I was newly a gold member now that I had adequate bandwidth for internet, spending no less than $100 in the marketplace. I own a variety of peripherals, including the kinect, [3 of my games being kinect games], one original guitar hero guitar, and one squire rock band guitar [$279]. Finally, I own a Windows phone 7, purchasing about $20 worth of apps.
Overall, I'd estimate that I've spent an estimated $1300 out of my own pocket [not including the consoles] on games and components that I associate with my Xbox or Xbox live. You'll understand my annoyance with my newest Xbox 360, as, after using it for a spell, and finally updating it, when my disk drive malfunctions [would not open]. I turned off my Xbox after updating it, and I DID open the Xbox chassis to clean the otherwise functional DVD-Drive. I understand that the warranty that no longer covers my xbox would have been voided, however, I believe that, though I did technically lease the software that is on the xbox, I do OWN the hardware on the Xbox. I did not tamper with the xbox, in any manner further than disconnecting the DVD Drive, cleaning it thoroughly, then reinserting the drive.
Consequently, when I next turned on my Xbox, I was faced with an E66 Error code, and upon contacting Xbox Support, I was told that this may have resulted from updating the Console, but probably from my opening the chassis.
I understand the alternative to my action was to send the console in for a Potentially $99 repair, yet I was unwilling to do so when, cleaning the drive by hand would take less than 15 minutes, and would cost nothing.
I just wish to be able to access and play my Xbox console and games, and continue enjoying these products.