E 64

i had a problem with my new xbox. i tried to perform an update and when it was restarting an error message appeared and it said: E 64, system error. can anyone help?

thank you

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Was this a new console or did you buy it pre-owned?

The E64 is usually caused by a pairing error, when someone has replaced the DVD drive of the console themselves.

If this is the case then you are going to be unable to update. I would take the console back to the store or person you bought it from and ask for a replacement.

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