dvd/blu ray makes screen flash from blank to normal

When I put a dvd or blu ray disc in, the screen (every second) goes black, then "normal".  Error message     Error 0x91d7001

To get back to normal, I have to turn the xbox one off and then unplug it.

I tried uninstalling the "blu ray" app.  When I put the disc in, xbox prompted me to install the app.  When I did that, it's back to the above error.

 

Question Info


Last updated July 4, 2018 Views 38 Applies to:

Hey TomInIowa,
 

Sorry for the late response. Are you still experiencing the same issue or was it a one time thing? Does this happen when you put in a game Disc?
 

Reach back and let me know what you find.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I don't have a game disc (but did order one from amazon).  It happens everytime I put a blu ray movie or dvd movie in.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.