Downloads

I am unable to download certain things on my account even though it is an adult account. I have tried changing the settings several times and i still can not download certain game demos like the Homefront Multiplayer demo. Is there a solution for my problem if so may you please help me.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Is it actually an Adult account?  Was it previously a child account, but you've since turned 18?  If so, you need to change it to an Adult account Link

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If that isn't it, here's another possibility...

Are you in a gold family plan, but are not the primary account?

As far as I know starting the downloads here on xbox.com is a workaround. The family plan treats the accounts besides the primary as child accounts - it's a glitch in the system..

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Other than what's been previously suggested, if you're not on a family plan and you're under 18, there is no way to change it so you can download m rated demos.

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