downloading xbox live profile

Hi,

I'm an xbox live gold member since about four months but yesterday we had problems with our internet connection. It was very slow, but after it was fixed my xbox live account was deleted from my xbox and now I can't download it anymore. My account is also on the xbox of a friend and he tried it out and it works on his xbox.
so what can I do to download my profile?

P.S: I already had problems creating an xbox live account but since it worked I never had problems with it (no lack or so while online playing..) 

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hi,

Did you play on your friends xbox while your internet was having issues?

If so then he or you must have downloaded your gamertag to his xbox.

To get it back onto your xbox please follow this link support.xbox.com/.../profile-move-delete

Hope this helps

SF2K

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You can recover your account by downloading it to your xbox please click here for more information support.xbox.com/.../profile-move-delete

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Sounds like you're profile was corrupted. So as the other two said, follow the instructions in the link to DELETE your profile, clear your system cache, then try downloading again. It should work from.

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