Downloading Profiles

My Xbox won't let me download my profile, its gets to about a quarter of the way then says that Xbox profiles can't be downloaded at this time, then tells me to try again later, I tried it later and it still won't work, can i get some help please?

 

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Last updated July 4, 2018 Views 14 Applies to:

same her the error is 80150101

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@D24,

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The service alert that is currently active may be causing this, many people are currently unable to recover their profiles and it seems the cause of this is the problems that have been occuring today, be patient and wait until they get the problems resolved and then try again, if you still can't recover your gamertag after the service alert clears, please create a new thread!

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Xbox Service Status : support.xbox.com/xbox-live-status

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none of these work for me it did the same thing on my friends xbox and i cleared the cache and  it still did not work

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Glad you have it sorted.

You can try to clear the cach on the console see if that might be holding up the download for next time.

support.xbox.com/.../clear-system-cache

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Just to elaborate slightly on Juan's advice, try downloading your profile on a friend's xbox. You can then transfer the profile to a standard memory stick and then load it from there on your own machine.

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Well, I ended up transferring my profile with a physical flash drive, since I was only needing to transfer my gamertag between two machines in this same house. Not sure if the original problem (not being able to download the profiles over xbox live) is fixed or not, but I'm able to play on the other console now.

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Mine is doing the same thing. It says "Hi Ana Seryn!" and gets about 20% of the way through downloading on the bar, then says "Sorry, Xbox LIVE profiles can't be downloaded right now. Try again later.

807B0193"

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Is there any error code when the download stops?

Can you try hooking the console directly to the modem to see if you are able to download the profile completely.

If you can not do that or that does not work, can you try to download the profile at a friends or on another network.

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