Download profile problems

I moved my profile to a buddies Xbox to play him in golf, I left and forgot to move it back to my hard drive so I'm tryin to download it I can sign into Xbox live on my iPod and computer but my Xbox says the password is wrong but like I said I can use it to log in on my iPod?? I can't have to get the password app cause I don't have a Microsoft phone!! Wth man this is dumb!!
 

Question Info


Last updated July 5, 2018 Views 8 Applies to:

Hi GoAdElOCs22,

Try the following steps (In that specific Order)

- Verify/Update Security proofs (Alternative Email, Phone, Secret Question & Answer [ make sure have 1 of each) Enter account.live.com/.../manage  

- Delete profile ONLY from your storage Device. (See support.xbox.com/.../profile-move-delete)

1. Go to Settings, and then select System.

2. Select Storage.

3. Select All Devices.

4. Select Gamer Profiles.

5. Select the gamertag that you want to delete.

6. Select Delete.

7. Select one of the following:

◦Select delete profile only. This deletes the profile but leaves saved games and Achievements.

◦Select Delete Profile and Items to delete the profile and the associated saved games and achievements.

- Delete Cache (3 Times in A Row) (See support.xbox.com/.../clear-system-cache)

1. - Press the Guide button on your controller, go to Settings, and select System Settings.

2. - Select Storage or Memory.

3. - Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

4. - Select Clear System Cache.

5. - When prompted to confirm storage device maintenance, select Yes.

- Power cycle your console.

- Download Profile Again.

Let us know if works.

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Thanks I did all that it didn't work but then I found create app password and it worked thanks for help!!

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Try disable Two Step authentication and try steps provided.

Here a link with some information

support.xbox.com/.../no-prompt-security-proof

windows.microsoft.com/.../two-step-verification-faq

Hope this helps!

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it wont let me download my profile on the xbox

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I can't download my profile on my Xbox 360... I can download it on windows live PC games but not on Xbox... Every Time it gives different errors... I tried 3 different hard drives... 2 different xboxes... Cleared cach 3 times... Waited 48 hours... I have tried every step I saw in forums like clear cash delete profile restart and redownload... Please help me..  I don't know what else to do...

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Hey there FantasyIlan!

Please go ahead and create a new thread if you haven't already.  This way you can receive support specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.  Thanks in advance!

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