Downgrade error upgrade from Family to Gold

hi i was playing on my kinecdt zumba, went back to my desktop, and walked passed to get my other kinect game, put my other game in to the cd drive, sat down and its on account upgrade to family???

so im hitting cancel (B button), system lags and before i know it its gone into the game and the msg says "congratulations on the upgrade"

Please revert this, I dont understand how this has happened, but i certainly dont need this upgrade!

 

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Last updated July 5, 2018 Views 0 Applies to:

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Hi - if it's been within 30 days, you can request a refund of your GOld account by contacting Phone Support: support.xbox.com/pages/contact-us.aspx

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