I set up an account on my computer and paid for XBOX 360 live gold & music member ship on 1Sep2013.
I then tried to use my live gold/XBOX membership on my XBOX however it did not work. I thought it may take a couple of days so I left
it. I tried it a couple of days late then again nothing.
At that point I thought maybe my payment needed to be activated on the XBOX so I confirmed my payment via the XBOX on 9Sep2013 and this time I
could access my live account.
However after checking my banking records I have been charged twice for 1 months subscription/membership.
I am struggling to find local contact details in Australia or an e-mail address I can send my request for refund of my first payment on 1Sep2013 as I did not actually receive any services as a result of this purchase.
Also the renewal date should be 9Oct2013 in line with my most recent transaction which actually worked.
Also I hired a movie – “Parker”via XBOX movies, it indicated
that this movie license would stay on my XBOX for 14 days and I could watch it
as many times as I like.
However it only stayed on my XBOX for 2 days. Could you please advise why this is so?
Any assistance would be greatly appreciated.