Don't follow advice - error 8015190B

Went with the advice given (delete profile and such) and the problem only escalated. And now I am stuck with a huge networking issue and now xbox profile. thaaaaannnnkkkkssssss.

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Did you follow the instructions correctly?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes I did. I even asked some of my friends who have an xbox, and they told me the same thing. To delete my profile and recover it. I deleted the profile(not the items), and now I cannot recover it because the error it gave me (error 8015190B) was incorrect. It is having a network connection issue (which keeps reappearing) that is frustrating.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

sorry to hear the issue your having. if now you are having issues recovering your account go to accounts.live.com see if you are able to sign in and change your password if not then you might need to recover your Microsoft Account by going to accounst.live.com/acsr it is a questionnaire a little tedious with a lot of questions but if you answer it as best as you can the sooner you will get your accounts back. it takes about 24hrs for a response team to send you an email letting you know that they are working on recovering your account. have your console ID on hand it might be a question you will encounter.

hope this helps :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi there,

-

please try the following steps, be sure to execute them in the exact order

These steps will try to tackle two issues in one (Connection issues and profile download issues)

-

1. If the profile is present, delete your profile from the console, be sure to delete only the profile, to do so check this link: support.xbox.com/.../profile-move-delete

Also check if there are any corrupt profiles (will have a yellow icon and saying corrupt) on the console, if so please remove them

2. Clear the console cache, see this link for the how to: support.xbox.com/.../clear-system-cache

3. Turn the console off.  

4. Turn router and modem off for at least 60 seconds (This is to be sure no network connection issues are caused by either router or modem)

5. Turn router and modem on and wait untill all is fully started

6. Turn the console on.  

7. Clear the console cache one more time

8. Redownload your profile.(See the same link as 2.) you might have to enter the security verification afterwards and all should be fine again.

-

Let us know the results

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I cannot connect to the internet on my Xbox 360, and when I login on the computer, everything is fine. This is my problem. My Xbox 360 will connect to my network but will not gail internet access.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I cleared the system cache, restarted, and cleared it again. I can't touch the modem or wifi junk because it's built into my apartment. Tech support says that my wifi is fine and that my xbox may be messed up. I just don't know. I switched to a public wifi( I can't play on it, but am attempting to recover my profile.) and repeated the steps. It's been 26 minutes and my screen is just white.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It took forever and year, but about ten tries later on a public wifi access, I finally got my profile to download. Now to tediously reconnect with my private wifi if I can. Thank you guys for helping and I apologize for my rage rambling.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

so my xbox live is having the same problem. i can connect to the internet and use my computer but wont connect from network to internet on the xbox console

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.