Doesnt get pass boot screen

Just got a one about an hour ago and it can't seem to make it passed boot, it just stays on the Xbox logo boot screen? Any ideas?

 

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Last updated July 4, 2018 Views 7 Applies to:

mine is doing the same thing and tech support told me my console is jacked and I'm going to have to get it repaired already, had for three hours.

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Nope. Same here. A lot of ppl having the same issue. Longer thread on the 1st maybe 2nd page now.

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Make sure you guys give it some time to load. When I first turned my One on it took several minutes to get past "boot screen".

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Send it back get a playstation

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Hey there Thanatos!

If you haven't already, I suggest giving these steps a shot:

  • Unplugg your Xbox One console entirely from the outlet.
  • Unplug your network devices.
  • Wait 60 seconds.
  • Plug your network devices back in.
  • Wait at least 5 minutes.
  • Plug your console directly into the wall outlet (not into a power strip).
  • Power the console on and see if you're able to make it past the start up screen (give it at least 10 minutes on the green screen).


Let us know how that goes! If it doesn't work for you, the next step will be to use the Contact Us page to set up a support call with a specialist who will be able to work through your options with you. 

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