Does Xbox customer service even care?

Last night my account was suspended. I hadn't had communication with anyone for over 4 hours prior (the last message I had sent was to tell someone the game had a glitch). I submitted a case review and the Enforcement Team responded by saying I had 'used demeaning language and misogynistic slurs against another Xbox live user", which obviously hadn't happened as I hadn't even had communication with anyone. So they blatantly lied to me during the case review. I contacted customer service to file a complaint but apparently they can't do that because it's a different team. That doesn't make any sense. I've looked around for some way of contacting anyone to make a complaint about being lied to and apparently there is no way to do that. As an Xbox live user I can receive false reports and get suspended for something I didn't do but there is no way to submit a real report towards an Xbox team for terrible customer service and incompetence? That's a little hypocritical if you ask me. From where I'm sitting right now it seems like Microsoft just doesn't care and can't be bothered providing their customers proper support. I am very disappointed and unhappy with this situation.


Question Info

Last updated July 4, 2018 Views 7 Applies to:

Hey there, 


We're unable to assist with Enforcement related inquiries here on the Xbox Support forums. The primary place for further information will be our Xbox Enforcement page while signed-in.  


If you have any other Xbox Support questions, please feel free to post up a new thread. 




Mister Beep 

Xbox Forums Staff 


Be sure to check out theXbox Forum Guidelines for the Do's and Don'ts as well as theXbox Insider Program Forums for help with Xbox Insider Program troubleshooting. 

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