Does this mean Microsoft are investigating my account due to FIFA 12 hacking?

Yesterday I made a post asking about Microsoft investigating my account due to some FIFA 12 hacking on my account and me losing 3800 points, and whether I would be able to play online. Today I tried to get online and a message popped up saying "Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management' 

Does this mean they are investigating my account? If so, how long does this investigation normally take? Thank you. 

 

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Last updated July 4, 2018 Views 4 Applies to:

Hi there, I think a investigation can range in time, I am not to sure if they are investigating your account but it is likely that a form support agent can fill you in on that.

Hope this helped BF Guy ;)

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Thanks, I hope that it isn't too long. I am just hoping that they are investigating my account and haven't banned it for some reason? I seem to be extremely unlucky in the past few weeks. Can anyone confirm who has had their account investigated or knows about it, that it is what is happening?

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Can anyone help me with this?

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If the account is suspended, that means that the investigation is in progress. You can always call them back to make sure, they might already have some updates regarding your case. But for now - just wait for the email.

Take care!

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