Do not have email password for kids accounts

have family pack, now when they sign in they are prompted for their email password (email default is their gamer tag). Never remember getting a password. Any suggestion?

 

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Last updated July 4, 2018 Views 0 Applies to:

You should have set one up initially. You should be able to go to http://xbox.com/forgot to reset their passwords there. Family packs are sometimes a little messy, so if you run into trouble trying to reset them, please give the Support line a call. :)

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I would recommend using our callback support at

support.xbox.com/contact

they will call you back fast and help you with this issue.

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