DLC wrong bought

I saw today the DLC Heartfire from Skyrim is 50% offer, I'm from Germany.

I go to the link http://www.xbox.com/de-DE/live/spring-sale and click on the DLC and buy it, but i don't see that is was in english, because I was all the time on the German Xbox.com site, you can see it in my link what I post. I need the DLC in German. I cancel the download of the DLC after I saw it. Can I have please the German DLC, you can take the English back, I dont need it because I'm not good in English, I sure you can see it here:)

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Sorry... if you downloaded it there are no refunds.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i would recommend contacting support about this, if you explain to them what happened, you may be able to get a refund

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I read in other German Forums about the problem and all them get the oportuinity to get their MSP back and buy the German version. But the Support is offline at the moment, which time it will be online?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

im not entirely sure honestly, but you can try contacting them over the phone

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 http://support.xbox.com/de-DE/contact-us?xr=footnav#4:0:3 shows they're available 09:00 - 21:00 Uhr Montag bis Freitag, Samstag - Sonntag: 10:00 - 18:00

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.