My issues go even further back than 41 days. Here it is in a nutshell. On May 2nd I've received an email alert from Paypal that two separate charges of $53 each were made on my account. When I called it in I was told that the charges were made to purchase Xbox live products. When I got home at night I tried to get in to my Xbox live account but I was not able to, so I called 4myxbxox support ant the level 1 support tech was able to get me back in, and it was only then that I've noticed that my existing MS live points were gone. The tech told me that he was going to lock my account and begin the investigation, but this didn't happen. After few weeks, on May 21st to be exact, I received a call from MS and they were advising me that if I wanted my points back I had to resubmit the claim for unauthorized access to my account. So here I am after 41 days that my account has been locked and my points stolen more that 60 days ago I still don't know what the hell is going on. Please let me know when can I aspect my account (dka00) to be released. The hotmail account associated with the gamertag is locked too. Please let me know.... P.S. I did get my money back, at least that was accomplished!!!