Disk Problems

Hi, 

Can anyone help with this? I have had my Xbox One since Crimbo and now having some issues with the Disks. If i change the disk it comes up with an error, 

"Your Disk may be dirty or Damaged. Try Cleaning it or choose a different Disk (0x21)" 

Now all my disks are perfect not a finger print or scratch in sight. Tried Forza 5 disk and Titanfall and all the same. Now if I put the disk in and do a hard reboot (hold the xbox symbol on the box for a few seconds) and then turn back on it reads the disk and plays! 

Don't want to start sending it back etc is there something i'm doing wrong? Any Ideas welcome! 

B3nchPress 

 

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Last updated July 4, 2018 Views 8 Applies to:

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Hey there.

Is it possible that you are currently in the April Update Preview? If so you should better head over to the seperated BETA Section here: forums.xbox.com/.../default.aspx

Your issue sounds like a common issue with the actual Preview. If you are not sure if your participating or not, please check the current OS Version and post it here. You can check the Version at Settings -> System -> Console Information.

-2Bad4You

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Os Version 6.2.10791.0 (xb_rel_1404.140319-2200) fre

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Hey B3nchPress, I'm also having the same problem so you are not alone, but in my case when I eject the disc it'll go back into the drive before I have the time to take it out, it does this once then it'll come out fine every time after that. Only problem is is that the game won't work (same error message) untill, like you said, I do a hard reboot. I'm thinking this is maybe something to do with what '2Bad4You' said as I also have the same OS Version. If you find any info on this please let me know, thanks. -Kevin

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Ok your OS Version is the current BETA one. Please post anything BETA related in the BETA Forums. (Link in my 1st Post).

As for this specific Issue it´s a well known BETA Problem. I experience this by myself. But that`s the Deal for beeing in Previews / BETA like this. All we can do is Report and let them know. I´m sure they are investigating and working on a fix.

If you don`t want to receive future BETA updates run the Registration App again and choose Unregister.

-2Bad4You

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Exact same issue here DH Kev it's annoying

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As xD 2Bad4You has said, this is an error connected specifically with the current beta tests. Presumably you are all signed up for this. Therefore please use the beta forums to report and discuss these issues.

I'd also just politely remind you that art of the Beta programme is a NDA that all participants accepted, and so any information relating to the beta should not be posted to the public forums

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Thanks for the info guys!

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Dude, mine was doing this a few nights ago and I freaked out!! lmao so this is a beta issue problem??

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Yes its a Beta issue problem.

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Xbox Forums

Xbox Forums

PC Games

Mobile Games

Group Not Found

The requested Group cannot be found.

thats what i get when clicking on the beta forum link

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