Disconnects from xbox live

This only started around yesterday night when ever I tried to play a game I would be signed off xbox live however when I'm on the start menu I'm on and could party chat with friends only once I place a game in my console and start it up I get disconnected.

Help please,

thanks!

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

What Country/State/Province do you live in? UK, London

Modem brand & model number:

Router brand & model number: Linkysis WAG320N

Network Connection Type: Wireless

If Wireless, what type of encryption are you using? WPA2 MIXED

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Xbox 360S internal

Things you have tried: Restarting router.

Is UPnP Enabled? Yes

Is NAT Type Open? Yes

Any Error Codes you encounter: No

What type of internet do you have? DSL

Who is your ISP(Internet Service Provider)? O2

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

W: 0000 - 0021

X: 0000 - 000D

Y: 20A8 - 4800

Z: 0000 - 0000

ID - FFFF - FFFF

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Just to clarify, is this whenever you try to play a game from the disc, a disc game installed to the HDD, a downloaded game, or all of them?

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all of them but my internet is fine.... could it be a faulty xbox 360S?

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