disconnections from live services

I am having an issue where I log into xbox live fine on startup, but when I play a game it disconnects me.  Then when I return to the home live page it connects me again, or says some live material is unavailable at the current time.  I have forwarded the ports, have a direct cable sonnection to the modem, have internet through time warner cable, and I have  tried clearing my cache, and re-installing updates.  Also it will not let me delete my profile from the console.  I am getting very frustrated and am wondering if there is anything I can do besides getting it repaired and/or getting a brand new system.  This has only happened the past few days since we switched internet providers.  I previously had Great Works Internet from Maine, a DSL connection.  I had some issues with them, but recently it has just cascaded.  Any help would be appreciated.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hi there! Have you tried to power cycle your router? Try that and see if that helps.

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Ihave tried everything like that

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well if its the providers at times the weather can be a factor on internet connections (I had a storm here at my home bad rain and wind and internet connections and speed was affected heavily to where laptops barely ran on it) along with is theres any repairs/updates/etc with the service/hardware which will dissrupt connections. also when certain XBL services are not working such as netflix/apps, marketplace, multiplayer and etc check out www.xbox.com/servicealerts and it will inform you and keep you updated on any service be it apps or market even up to games issues such as those that have season passes  about was is up and running and what is currently down and out of service and is being worked on.

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Hey there Basil!

Could you try recover/download your profile from Xbox LIVE servers as follows:

Press X to sign out of your profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Post back and let us know how it goes.

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It wont let me do that.  It says I cannot perform that action.

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what type of router do you have?

like the name of it..

also have you gotten any new equipment since youve changed internet service providers? i know some people will get a new service and use the old routers n stuff.

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