Disconnecting from Xbox Live

Me and my brother both share the same xbox and therefor share the same connection. For some unknown reason he can sign in to xbox live but when I try to sign in it immediatly comes up with "disconnected from xbox live" I have checked my account status and am still a gold member. I am stumped, can someone please help?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey LewGroom1988,

To get a better idea of your network setup, please respond to the bold info below.

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT type?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:
 

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Greetings LewGroom1988!
Is could be that your gamer profile might have become corrupted. Try Delete Profile Only and re-download your profile from LIVE. Follow the instruction steps up front, how to safely delete your profile. You may also want to clear the Xbox system cache. This will remove temporary files from the system cache.

How to delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache (3 times in a row)
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

As a bonus; make sure you have added and updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standars that Microsoft now provides. 

Post back and let us know how that goes and we'll go from there.

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all sorted now, thanks tiadara :)

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Glad to hear it Lew!

Let us know if you have any more questions/issues! =D

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*Thumbs up* :)

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