Disconnecting from Xbox Live

Hey guys. So for some reason I keep getting disconnected from Xbox Live. I mostly play Black Ops 2 and when I play it every 20-30 mins I play I get disconnect! Can somebody please help. Its getting very annoying! :(


Question Info

Last updated July 4, 2018 Views 1 Applies to:

are you getting an error code at the time of disconnect or when you try to connect back? You could try to do a download of your gamertag sometimes that clears these issues up.You can download your Xbox Live gamertag to any console. Here’s how:

Press the Xbox Guide button on your controller (large X button in the center of your controller).

Select Download Profile.

Note Not seeing Download Profile? Press X to sign out of your profile.

Enter the Microsoft account associated with your Xbox Live gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.

Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox Live). Find out more.

Now, enter your Microsoft account password.

Note If your account is an Xbox Live child account, the parent’s Microsoft account information is required to download the profile.

Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign into your profile.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.