Disconnecting frequently

Hey guys.

Since last monday, I'm being disconnected frequently from Live.

Between 5~10 minutes after turning on the console, playing in groups or alone, online or offline games, I get disconected. Then I have to test my connection (it's always working fine, according to the console). Only after the test (or turning off and on the console), I can connect again to Live. To play only for a few more minutes before being disconnected again.

I'm from Brazil, before I forget.

Any ideas or suggestions?

 

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Last updated July 4, 2018 Views 6 Applies to:

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No idea, read a lot of posts from other users and they all end with the users screaming at tech support saying its still not working and I've done everything I found suggested and I get kicked off every 15mins or so while playing games or watching Netflix.

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This keeps up for too long, I'm calling in for a refund for the time wasted on this problem, I'm in The USA by the way

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I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Now, some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox. A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.

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Thanks for the tip about the system cache. I'll try it as soon as possible.

But since last monday, everything has been working fine. Apparently, it was a problem related to the school holidays: there were more people connected than the service can support here in Brazil. At least, this is what people are shouting at foruns.

As usual, we're left to our own luck... Thanks again, Microsoft.

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I don't  believe this is something that is isolated. I have the same exact problem. I have contacted my ISP on several occasions and have had equipment replaced several times over the past month. I have opened ports on my router and and have even just hard wired my connection. The disconnections still occur. It never seems to connect on the first try when I first turn it on. It is getting to be really annoying. Someone please read this and get this to someone who can fix it.

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gr8oneac: Please consider visiting forums.xbox.com/.../155724.aspx and provide the information we show there, then respond in your own post so we can provide support which matches your situation.

In general, if my first steps listed above do not solve it, please run the Test Xbox Live Connection and check for NAT issues.

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP.

Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

 

A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

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Adequate: Please consider visiting forums.xbox.com/.../155724.aspx and provide the information we show there, then respond in your own post so we can provide support which matches your situation.

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Ok, Vibroplex.

I've cleanned my cache as you suggested. Here are the info displayed at the status screen after the Connection Test plus the info required in the topic

Brazil

Motorola SVG 1202

Wireless, using Xbox360 Slim internal adapter

I've tried disconecting/reconecting/turning off and on several times. I've already cleanned the cache

UPnP? I dunno what it is.

No NAT error / Error codes

My ISP is NET Serviços de Comunicação S.A.

Now the status screen data

W: 0000-0021

X: 0000-F001

Y: 20A8-48E0

Z: 0000-0000

ID FFFF-FFFF

L: 0015-10F0

Q: 8007-0435

T: Wireless

A: 192.168.0.4/255.255.255.0

G: 192.168.0.1

D: 201.6.2.90, 201.6.2.180

N: Rafa

S: WPA2

C: 11

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What Country/State/Province do you live in? Virginia, USA

Router brand & model number: Cisco M10 Valet

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? When wireless, internal xbox 360 s

Things you have tried: Hardwired, port forwarding, enabled dmz, assigned manual ip address

Is UPnP Enabled? Yes

Do you have a NAT error? If so, what is your NAT? No NAT errors. NAT is open.

Any Error Codes you encounter:  No particular error codes. Only issues with Sign on and frequent disconnects.

Who is your ISP(Internet Service Provider)? Local company, BVU-optinet, any more information than that I am not comfortable with.

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000-000B

X: 0000-F001

Y:20A8-4840

Z:0000-0000

ID:FFFF-FFFF

L:0015-10F0

Q:8007-0435

T:Wired

D:192.168.1.110/255.255.255.0

S:192.168.1.1

C:216.184.64.2/216.184.65.4

Thanks in advance for any findings or help you can provide.

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it happends time to time but i found out its better to use wired than wireless...make sure its not ur network

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