We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Let's start with an error code report. Can you answer the following?
What Country/State/Province do you live in?
Modem brand & model number:
Router brand & model number:
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried:
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT type?
Any Error Codes you encounter:
Who is your ISP(Internet Service Provider)?
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
As well, have you tried deleting your profile and redownloading it? If not, here's how:
1) Go to settings/storage
2) Go to hard drive or the memory unit you are using
3) Go to profiles
4) Click "Delete Profile"
5) Click "Delete Profile Only" (be careful not to delete profile and items)
6) Clear your system cache 3 times
7) Redownload your profile
See if any of these helps. :)
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