Disconnected When GTA V is launched

Hello, I have had GTA V for a few weeks now and it has worked perfectly fine until the last week. When I turn on my Xbox and sign in, My Xbox Live works perfectly fine until I launch GTA V. I rang up Rockstar a couple of times and They told Me to ask over here.

I have fast broadband (at the moment www.speedtest.net says 34mb/s download speed and 10mb/s upload.) I can play online on any other game. If you could help it would be much obliged.

Thanks

 

Question Info


Last updated July 4, 2018 Views 19 Applies to:

Hi Mista,

Sorry to hear about the connection troubles. Let's see what we can do. 

To get a better idea of your network setup, please reply to the bold information below and we can work from there. 

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes/no/Unknown
Do you have a NAT error? If so, what is your NAT type?
Any Error Codes you encounter: 
Who is your ISP(Internet Service Provider)? 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:
X:
Y:
Z:
ID:
L:
Q:
T:
D:
S:
C:
 

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I am having the same issue with GTA V as well.  and if I try to join a party or try to send a text message I loose connection to live.

What Country/State/Province do you live in? USA, Nevada

Modem brand & model number:  Cisco DPC 3008

Router brand & model number:  Linksys WRT 54G

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? n/a

Things you have tried:  joining GTA online, joining a game via friend list

Is UPnP Enabled? Yes/no/Unknown (using wired connection) (yes)

Do you have a NAT error? If so, what is your NAT type? no NAT error

Any Error Codes you encounter:  (Disconnected from Live) unable to join party

Who is your ISP(Internet Service Provider)? Charter Cable

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000-000B

X:0000-F001

Y:20A8-4840

Z:0000-0000

ID:FFFF-FFFF

L:8015-100C

Q:8015-100C

T:Wired

D:192.168.1.107/255.255.255.0

S:192.168.1.1

C: 24.205.192.61/24.205.224.36

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Hi there Dubbya,

Are you just having this disconnect issue when playing GTA V?


If so, I would definitely recommend trying the steps outlined in the the Rockstar Support article on GTA Online Connection & Sync Problems. There are some specific steps for the Xbox 360 console and some other general troubleshooting at the bottom of the article.


So that we don't commandeer this thread, if you've tried all those steps and are still having issues, please go ahead and create a new thread detailing your situation along with any error code/message you may see and the troubleshooting steps that you've tried. 

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