disconnected from xbox live

I am able to get online and connect to xbox live but  when I go to play the game, as I am entering the main menu for the game I get disconnected and cannot connect. Once I exit the game and am on the dashboard, I am able to connect again. Please advise!!! I have a net gear n600 wireless dual band router wndr3400 and I recently traded my old xbox to a new one a few months ago. It has worked previously but havent been able to play for a while now.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Is this with a specific game, or do multiple games and apps cause this to happen?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.