Disconnected from xbox live

Within 5-10 min i get disconnected for no reason, whether playing online or gaming solo. I get 12.5m download speed on my router but only 0.65 upload would that have anything to do with it? Its really frustraiting not being able to play online. Purchased a new xbox last year to play wireless.My wireless connection used to be fine, until about three months ago. Started using an ethernet cable. Which seemed to work. last few weeks started again. Contacted isp provider, numerous line tests show no problem with the line.

 

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Last updated July 4, 2018 Views 1 Applies to:

Could it be the router?

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Hey there MagicBullets!

Could you provide us with a little more information. That way we are able to better assist you. Please read: START HERE! And post back in full detail (the bits that are in bold).

Thanks! 

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Turns out the telephone lines where over 20 years old and were faulty. All been renewed now everything seems to be working fine. Thanks for your time.

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