Disconnected from Xbox Live

Ok, this is the second time this has happened.  I was watching a movie on Netflix and got booted off stating I need to upgrade to a gold membership.  My membership has not expired and all suggestions point that the problem is on my end, which it's not.  I have a membership and a good internet connection, so how's it a problem on my end?  Sounds like the latest update is a fail and needs to be fixed, as well as I'm not searching for however long it takes through these forums to get my answer.  I would really like to get back to my movie.  Please fix it, thank you.

 

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Last updated July 4, 2018 Views 0 Applies to:

I'm having the exact problems.  Can anyone offer a suggestion?

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Hey guys, sorry to hear about this issue! From what you've described, I recommend taking a few minutes to try re-downloading your profile. You can do so by selecting the 'download profile' option in the sign-in menu. Please let me know how that goes!

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