Disconnected from Xbox Live while streaming Netflix

This has been happening for about a week. At the most I have been disconnected from Xbox live 6 times in 40 mins. My Internet is not dropping. I have tried hard wired and wireless, through my router and directly from the modem. I have uninstalled Netflix and cleared my cache. Nothing has worked so far. I noticed that some maintance is being done with the app I hope this fixes the issues I am having. Any thoughts? I have ran a pingtest I have no packet loss, very low ping anf jitter. I also stream Netflix from my Wii and that has no issues. 

Alex

 

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Last updated July 4, 2018 Views 4 Applies to:

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Have you attempted to delete your profile, clear your cache and then re-download your profile? This can also sometimes help.

Delete Profile Safely:
 

Go to Settings, and then select System.
Select Storage.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete.
Select Delete Profile Only.

Clear System Cache:

Go to Settings, and then select System.
Select Storage.
Highlight Hard Drive, and press Y
Select Clear Cache, and press Yes.

Download Profile:

Push the middle button on your XBOX 360 controller.
Select Download Profile.

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Thanks for the reply Hass. I'll give that a try and get back to you with the results. I followed your instructions to the T

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No dice Hass lasted about the same time and disconnected me from Netflix. I am able to sign right back in

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Have you tried to logout of Netflix and sign back in? It's a long shot but who knows, might work.

Netflix Deactivation Sign Out: 

Launch the Netflix app
Using the DPAD on your controller, enter the following sequence:

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

Once the Diagnostics screen appears, select Log in again.
You will now be given the option to sign in as a different Netflix member.

 

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I'll give that a try this evening when I am home. On another note I did uninstall Netflix alongside a few updates that were listed also. I'll get back to you when I have tried the following. Thanks again for all your help I appreciate it.

Alex

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here lately xbox has been having trouble with netflix ether encountering a problem or signing people out they are working hard trying to fix it thats all i know at the moment

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Hass, so far so good. I was able to get through a movie and a few tv episodes without complication.

Thanks VIP, I'm sure a lot of people are frustrated.

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I've been having the same problem. I get disconnected from Live after 5 minutes. It happens during Netflix, Minecraft, and Battlefield 3.

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DMON2793: This forum works best if you create your own thread here. Would you mind, please, creating a new post describing your problem so we can focus on you?

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Le sigh disconnected again while watching an episode of prison break.

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