Disconnected from Xbox LIVE When I Play a Game

Lately, my wireless connection has been really low, sometimes I cannot connect to Xbox LIVE at all.  And lately, the times I can connect, it's only connected when I'm at the Dashboard.  Once I start up one of my games, I get disconnected.  I plan to fix the connection sometime soon, hopefully tomorrow, by getting a USB extension for my Xbox LIVE adapter so I can move the adapter closer to the router.  Is the disconnection when I start a game a connection problem, or an Xbox/ adapter problem?

Thanks.

 

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Last updated July 4, 2018 Views 5 Applies to:

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forums.xbox.com/.../9.aspx

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  •  What Country/State/Province do you live in? - United States, Georgia
  • Modem brand & model number:  - Touchstone Telephony Modem, Arris TM502g
  • Router brand & model number:  - Valet M10
  • Network Connection Type: Wireless/Wired - Wireless
  • If Wireless, what type of encryption are you using? - Locked 
  • Things you have tried: - Resetting the router and modem 
  • Is UPnP Enabled? Yes/no/Unknown - Yes
  • Is NAT Type Open? - Yes
  • Any Error Codes you encounter:  -
  • What type of internet do you have? - Cable/DSL/T1/3G? - Cable
  • Who is your ISP(Internet Service Provider)? - Comcast

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Hey mate, having the router closer to the Xbox certainly wouldn't hurt. If you run a LIVE connection test, what appears? I'm interested in 'More info,' too, if it's available.

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I got the USB extension cord today, and can now connect no problem, but now playing a game online seems nearly impossible due to the lag I'm getting.  I've rarely had lag before, but now can't play a game without it.  Any ideas on how to fix this?

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Have you tried removing the extension again, to see if that resolves the lag issue? Also, it wouldn't hurt to run a speedtest on your PC. Please post the results here.

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If I remove the extension cord, I'm not able to connect to LIVE, but I could always try again.  And where do I need to go to run a speedtest?

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You can run a speed test at http://speedtest.net. There have been some issues with the LIVE network today, and as such, you may have a more productive session trying to troubleshoot your connection later today or tomorrow.

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