So I got Dead Island yesterday and was playing it today. Normally I don't use Xbox Live, but everytime I play singleplayer it says I'm online. In the past I haven't had any issues. Today though, I was playing co-op and Xbox Live kicked me twice. After each kick, the message was simply that I have been kicked from the 'party'. It acted like Xbox Live was still on, but when I went to rejoin the party the xbox froze and I had to completely restart it.
This happened twice. After the second time, Xbox Live disconnected completely. I followed all of the reconnection steps on the support page here with no luck.
When I go to test the Xbox Live connection, it gets the red x on my router... I know, however, that the information is correct. Initially I thought maybe it was an IP problem, so I reset the factory settings - same error. I then followed the instructions on giving it a manual IP- nothing. So I followed the other instructions, to no avail.
My computer is connected to the same network, without any issue - I reset the router, but the bars are still high, and Xbox Live still didn't reconnect.
What Country/State/Province do you live in? Caddo, LA, USA
Modem brand & model number: --
Router brand & model number: D Link - DIR-615
Network Connection Type: Wireless
If Wireless, what type of encryption are you using? WPA
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Xbox 360 S internal
Things you have tried: listed above
Is UPnP Enabled? Unknown
Is NAT Type Open? Yes
Any Error Codes you encounter: None
What type of internet do you have? Cable
Who is your ISP(Internet Service Provider)? Comcast
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? Each time it's different. Sometimes it says that the static IP is not working, then that CAD isn't set up, then that automatic IP isn't working - it keeps sending me back and forth.
I don't have access to change the CAD settings - my father is the one with all the passwords for the router and he insists it's not the issue. I also can't use an ethernet cable because the router is in the kitchen on top of the fridge and my dad says it'd be impossible to stretch the cable that far... I'm really not sure what to do.