Disconnected from xBox Live Every Night

I've been a member of xBox Live Gold since April of 2011.  From April of 2011 until November of 2012 I had no issues whatsoever.  Then they started.

What typically happens is that after a few minutes of watching Netflix I am prompted to upgrade to xBox Live Gold.  Then it will not connect to xBox Live at all, until I power down the system and restart it.


Sometimes I can run the test to connect to my router and then it will connect again to xBox Live.  I believe there are no issues with my Internet connection.  I use a wireless connection with Comcast and a Linksys E1000 router.

I have tried the following:

1) Unplugged router, waited one minute, plugged it back in
2) Unplugged modem, waited one minute, plugged it back in
3) Re-downloaded my xBox Live profile
4) Deleted my cache on my xBox 360
5) Deleted Netflix and re-downloaded it


Sometimes I'll power on the xBox 360 and it just won't connect at all to xBox Live.  I can try running the test or restarting the machine and typically one of them will work.  Then it will again connect to xBox Live, I begin to watch Netflix and within five to ten minutes I am prompted to upgrade to xBox Live.

Nothing has changed with my connection or my router.  I live alone so I know that nobody has tampered with anything.  I am able to use a laptop and access the wireless connection with no problems, but my xBox 360 seems to be having issues.  I can't tell if it's the connection, Netflix, xBox Live or the xBox 360 itself which is causing me issues.  Since I can use a laptop and access my wireless connection without any issues I am hesitant to think that the connection is the problem.

If anyone can assist in any way please let me know as this is driving me insane.  I like to watch Netflix before bed and lately all I can do is watch for five minutes, then spend five minutes restarting things and then I have another five minutes of watching before it stops.  Thanks!

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

There may be an issue with you router settings, or service provider. Is it just your Xbox disconnecting or is it your whole internet? If it is the whole internet then contact your ISP. But if its just your Xbox then you should definitely visit the post here and check your router settings and see if that makes any difference. Another thing you could try is deleting your system cache (Go to system settings> memory> press"Y" on hard drive > Clear system cache.) Hopefully this can solve your problem.

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It is just the xBox disconnecting, not the whole Internet.  And like I said in my post, I have deleted my system cache already (#4 in what I have tried already).  I will head over to that post & see if it helps though, thanks for the reply!

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@Hobb1, Is it only with netflix that this starts to happen? Can you do all of the other things a gold member can do? If that's the case I'd say its just an odd issue with netflix and xbl. If someone else doesn't chime in I'd suggest calling xbox support and see what they suggest.

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Hi llDurbinll, yes it's only with Netflix, everything else seems fine.  I think I will have to call xBox support, I just wanted to see if anyone else had experienced this issue as well.

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