Disconnected every time I play

I've been having some frustrating issues with connecting to Xbox Live. Here are the steps that create the problem.

 

1. Login to Xbox Live

2. Load game (any game; be it Halo, Call of Duty, Battlefield...even the Homefront multiplayer demo)

3. Search for online match

4. Disconnected from Xbox Live

5. Re-login to Xbox Live

6. Search for online match, play, stay connected until I turn the Xbox off.

 

However, this is not always how it happens. Sometimes I will be disconnected before I search for a game or during a game. I can tell it's happening because my screen will usually freeze during the game or in the game menus (which is odd, because why would an internet connecting be associated with the graphics?). Other times I will be disconnected several times throughout a gaming session, and I can instantly reconnect.

 

I don't know if it is an Xbox Live issue or an ISP issue. My ISP was contacted and they say they don't "see" any problems. I've played with this console at other locations, and have not had this problem.

 

Location: Washington state, United States
Modem brand & model number: **** TM502G
Router brand & model number: D-Link DI-264
Network Connection Type: Wired 
Things you have tried: Resetting modem and router
UPnP setting: Unknown
NAT Type: Unknown
Internet service:  DSL
Internet Service Provider: Wavecable 


This is the "status message" I get after testing my Xbox Live connection after step 5 above:

W: 0000-000B

X: 0000-F001

Y: 20AB-4840

Z: 0000-0000

ID: FFFF-FFFF

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

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I might be waaaaaaay off base here, but I believe you have a D-Link DI-624 (rather than a 264).  I have the same router (have actually used it since I signed up for Live eight years ago and it still works fine to this day) as does a friend of mine and we both encountered this very issue until we updated the firmware for the router.  I believe the most up-to-date version is 2.70.  After this was done, neither of us ever had the problem you're describing again.

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Correction to the above post, there are newer firmware versions, however 2.70 seems to be the most stable as I see many users that reverted back after installing anything higher than 2.70.  May take a bit of searching to find it though, just a heads-up.

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Knowitall - you're right, I did get the number mixed up. I'll see if I can find an update for it...

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