disc scratched

my brother was playing fifa 11 on his xbox and all of a sudden the xbox made a load reaking sound and the tv said disc read error. we looked at the disc and it is completly ruined. there has been no faults at all with the xbox before hand and i was wondering if we can get any compensation for the scratched disc

 

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Last updated July 4, 2018 Views 6 Applies to:

Scratches on the disc nearly only ever occur when the console is either knocked or moved when there is a disc inside. I am not saying that's what happened but 9 out of 10 times that's why disc's are scratched.

But compensation is not usually given given for scratched disc's, but if you wanted you could phone support for your region and they will clarify whether that is the case or not..


Try taking it to a game retailers to get buffed, if the damage is not too bad that should make the game run again.
Apart from that I think you would need to buy another copy.

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from the sounds of it he didn't sit the disk in right (thats also what can happen greypilgrim)

which can cause the disk to float and spin incorrectly

ms will only replace disks that they publish since FIFA is not a MS product

you'll will have to contact EA (which they do not have a disc replacement program) and even if they did it would still require you to send in 20dollars

 

best solution goto a gamestore and have the scratch buffed it out

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sorry edit time i meant if  he didn't sit the disk in right (thats also what can happen greypilgrim)

which can cause the disk to float and spin incorrectly due to speed

if it is happening on all your disks then i'd get a repair 100dollars if out of warranty

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Phone Support will be able to assist you further with your options in this case. You can find the contact info in your region by following this link: support.xbox.com/.../contact-us.aspx

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