disc is unreadable

after a few hours of gameplay on two of my disc based games, which i have installed in my HDD, the xbox reports that the "disc is unreadable". wondering why this is the case because they are installed and they pass the disc verification stage and play afterwards. i have tried uninstalling and re-installing, i have cleared my cache but it still occurs
 

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Last updated July 4, 2018 Views 1 Applies to:

Hi there,

Do you happen to have another copy of the discs on hand?  If the problem is occurring with multiple discs then it could be a console issue, otherwise it is simply something with the discs that has gone bad.

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i dont have another copy.

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Hey there Tshimsta!

I'm sorry to hear about the read issues. Let's see what we can do to get things sorted.

The first thing I suggest is taking a look at our Xbox Disc Drive Solution. Work through the solutions there and let us know how they work for you. ^_^

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Any major scratches on the disk might be the cause of your problem.

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clearing your system cache can help this but is your disk scratched or got a laser burn if its badly scratched or laser burn it can still do this with the game being installed because the disk still needs to spin to play the start up.

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