Ever since I got the xbox one from day one I had nothing but trouble with new games. Everytime I put a new game in it sound like its not catching the disc properly and takes about 5 attempts to get them to install.
Something i'm familiar with,on my 5th xbox one because of this issue.
Not much you can do now as the warranty would of run out.
It is ban considering how little the disc drive has to do on the xbox one.