Hi, my drive is having troubles reading game discs, mainly new games, like GTA V and FIFA 14. Some old games sometimes freeze too, and the message of "Cant read disc" appears. I requested the substitution of my device through the brazilian support, but my credit card didnt approved the payment. I contacted my credit card company, and they told me that they cant approve an international transaction that are not in dollars (the site automatically converts to brazilian money). I want to know if there are alternatives for me to request the support for my device.