Disassociate XBL Gamertag with email address help ?!!

Long story short, I need to disassociate or unhook my XBOX Live gamertag with my email address ( @hotmail.co.uk ) I'm listed as a free silver member with no payment options.

This is because I signed up for XBL online before owning a console years ago. I've since become an owner and registered a new account.

The problem is my old email address is defunct and closed, meaning I can't transfer my gamertag to my existing hotmail email address as it is already registered against an unused gamertag ( which is also mine )

Help !!!

 

Question Info


Last updated July 5, 2018 Views 13 Applies to:

Hey there Dan! Unfortunately we can't force a WLID change on an account. You can try going through Live support (explore.live.com/windows-live-hotmail-help-center) to see about recovering the WLID, or if nothing else, call up phone support (support.xbox.com/contact-us) and see what they can do for you there. Sorry for the hassle!

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You could always create a new email/WLID and have it switched to that.

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