So I bought the XBOX One on launch day, and have always been a loyal customer and have already owned two XBOX 360s before. A week after buying the XBOX One, the Disc Drive started making a mechanical noise when I tried inserting discs in it. I signed up for the advanced exchange service last week. I am aware that Microsoft had said that it will be giving away a free game to people who have been affected by the failing disc drive problem.
It has been three working days since, and after having called customer support twice, I was told that I would have to wait as the matter has been escalated to the management team. Apparently, I need to wait up to 2 days more to get the game code. I don't see the point of giving away the free game after the new console arrives, while I sit here trying to use a broken console when I'm anxious to even insert a game disc into the drive.
After having paid £429 to buy the console on launch day, and now that Microsoft has put a hold of almost £400 on my credit card, I was expecting the company to at least keep its promises. But it doesn't seem like it cares for its customers.
This is probably the last XBOX Console I will ever buy, not because the console isn't good, but because I just don't see myself paying so much money to a company which is all talk and no work.
Having been a loyal customer of Microsoft for more than a decade and a half, I am sorry to say that I have lost faith in the company. I can only wish them the best, they have made some great products over the years, a lot of which I have owned. But it seems that Microsoft has finally lost the vision that made them such a great company.