I begin this with a quote from Xbox Live's Terms of Service:
"you are entirely responsible for maintaining the confidentiality of your Windows Live ID password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account on the Xbox Live. Microsoft will not be liable for any loss that you may incur as a result of someone else using your account, either with or without your knowledge. However, you could be held liable for losses incurred by Microsoft or another party due to someone else using your account. You may not use anyone else’s account at any time, without the permission of the account holder."
My question and story is this: Someone hacked my account, and I have checked all my Friend's accounts, and messaged those who were still active. There was no way any of them stole them, and I proved this because the accounts in question did not have Singularity as a game with Achievements or a score. The only one that did has been proven innocent. I have not gone on Xbox Live with anyone else but with one person for nearly most of April, and this occured on April 22 and April 23. No person in any of my friends list knew my password, and my password is encrypted thanks to the people from MSN. I have lost nearly 5000 Microsoft Points, and I know where they went because my Purchase History tells me that it was used to pay for Singularity, A Limbo Theme, and Super Street Fighter 4 Arcade Edition (Which I have already purchased myself, so it is impossible for me to purchase this twice.)
Knowing all this, there is only one possible explanation on how this occured: Microsoft and Xbox Live has been hacked illegally by an unknown person, and that individual has taken my account for his own. How I know this, is because I was still able to access my E-Mail, and there was no trace of anyone using my E-Mail Account, meaning they now possibly have a backdoor to my account, which means it no longer matters if I have security to my password, change my E-Mail's password, or any other option I have been given through Xbox.com. I had no possible protection against this threat in any way, shape, or form because I did not know this threat even existed until I checked my account today. I did not even receive the notice that my account was used on another console, which is even more frightening to myself. However, I only gained this knowledge recently because of checking my account points today, and seeing the results, I am displeased.
And still, we have the ruling that we are responsible for our protection of our account, and I understand this, but how can you defend your console or computer if you do not receive even a fair warning that the attack on your 360 wasn't even occuring?! And even though we are fully responsible for our own 360 and our Xbox Live Account, it says we cannot use another person's account at any time, without the permission of the account holder.
NOW things get interesting: Why can one not use another person's account without their permission if there are no reprecussions for using that person's account for one's own gain? Because since the Terms clearly state that we are responsible for what happens to our 360 and Xbox Live Account, and if something happens that we cannot stop, what's stopping the person from stealing everything from our account? What, I ask you?
The Answer: Nothing. And unless someone plans to take my complaint about my account being hacked in this manner, no one will do nothing, which it seems is what I can expect due to the Terms, am I correct? That no one goes unpunished for using my account without my permission, correct? Especially when they used advanced means to obtain my account, CORRECT?!
I only use a few sites online that actually have a username and password, and none of them are at risk, and boast the same promise of security like Microsoft as long as I don't reveal my password, which I haven't. I have not done any Special Leveling or Achievement Boosts. I did not even know my account was on another 360 until today. And no one has Phlished me or whatever that is.
Can I please get a proper explanation to what's happening to me? Because this has not been my best day, and I'm hoping for a proper solution, seeing as how I had no way or warning that this occured to me.
If anyone has any questions, I'll be here tomorrow to check on the status of this. And to answer a final question: No, I have not had my house broken in, and my account is still inside my 360, where it has stayed there for the entire month of April.