Deleting and old silver account to re-affiliate my current GOLD account to my email.

I have been trying to delete my old silver account from my Microsoft account as my Xbox live currently sits on a friends Microsoft account.  The issue is very simple, I believe, yet after almost 4 months of talking to 'specialist advisors, both via the support page, email and the phone nothing has been done/changed nor have I really had any help on the matter.  It has got to the point where I am very, very close to cancelling my membership and moving over to the hated Play Station!!!!!

 

This is my issue, I was posted to Germany with the British Army, whilst there I got my first Xbox - due to internet issues and so on I eventually had to set p a silver account on my friends Microsoft account.  I have since moved back to the UK, I now have Xbox live - however, I can not delete my silver account from my Microsoft account in order to enable me to re-affiliate my GOLD LIVE account with MY Microsoft account. 

 

I am literally at my wits end, the advisors are simply unable to provide anything other that - ummmm....that's strange, if you can not do it just set up another Microsoft account in order to change it that way.  Apologies but that is simply not what I asked for, you are customer support...so support the customer.

 

I did not mean for this to become a rant but 4 months to get an account-gamertag change actioned is not acceptable.

 

Regards,

 

Completely let down, dissatisfied, paying, disillusioned and very nearly a Playstation customer.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

^ Digital has got it spot on.

Create a dummy email address - move the tag you don't want from your main email to new email address - then transfer main account from friends email to your main email account.

but the thing here is it will take up to 30 days to be able to move your main account to your main email address. just follow the above link. :D

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Hey mate, you cannot delete a gamertag so what you are asking is impossible. If you would like to move your main account from your friends Microsoft Account to your MS account that currently has a silver account associated with it you will need to:

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First free up the email you want to use by transferring the silver gamertag to another email, only then will you be able to move your gold gamertag on to that Microsoft account. You can follow the direction at this link: support.xbox.com/.../switch-gamertag-to-different-microsoft-account

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