Dear Robin from customer support,

Why did you end our chat session?  I still haven't fixed my console from today's update! :(

 

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Last updated July 4, 2018 Views 4 Applies to:

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support.xbox.com/.../contact-us

Why is there no longer an option to chat with customer service???

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The option to chat with Xbox Support is still there.  There is also an option to chat with Xbox Ambassadors. However, until Xbox Support can rectify the latest update, the most that we can do is try and work around the update. 

Have you thought about upgrading your HDD?

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Incorrect. The email and phone options are available. The live chat is not.

Is there something wrong with my HDD?

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I'm not sure why the chat is not visible to you, but I can see it loud and clear. 


And there is nothing wrong with your HDD.  The latest update is just preparing us for the new dashboard in November.  

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Just to verify: I can't see the "Chat" button either. There's a button below email and call labeled "Email Us" and "Call Us" respectively, but not below chat.

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What exactly is the issue with your console?

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There's a button below email and call labeled "Email Us" and "Call Us" respectively, but not below chat.

The "button" for chat does not look like the other buttons from "email us" and "contact us".   See picture below. 



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@OP, there may be nothing wrong with your HDD, but from what I've read, 4GB and 20GB consoles are having trouble with the latest update.  I think it may be related to the Kinect functionality coming up in the new dashboard for November.  The latest update was simply maintenance and preparation for the upcoming dashboard.  Then again, I'm just taking a stab in the dark.  

Are you still having problems with your console?

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I doubt it is his HDD, mine is a 60gb and I am having the same problem.

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My console is a 4 gb and has no problems.  Again OP, I ask what the issue is.

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