I have had nothing but problems with the support I've been provided and it's infuriating the way they're handling/mishandling people's issues. I've worked in the customer service and technical support industry for 13 years. I have never seen such poor service from such a renowned company. I have been a loyal customer for the past 12 years and want to contribute to the company by pointing out a major weakness. The chat support is a nightmare and policies are not in place to help a representative reassure the customer that "Hey, we've got your back". I wanted to start this thread for anyone who has experienced poor service and feels defeated in what seems like a never ending battle. All we want to do is enjoy their products and we can't.