After having my account hacked, I opened a support ticket via phone support and declined an investigation on the matter, as no charges went through because my credit card information was out of date (someone tried to charge $75). I believe this security
breach likely on the part of Microsoft, as my password was strong and I had given it to no one.
During my support call, I did ask that my credit card be removed, since membership still had 7 months on it. I was told that my account would be cancelled and I'd receive prepaid membership vouchers for the time I had already paid for. I did receive the vouchers, but they were (2 3-month vouchers) for 6 months, not 7. I called support again and was told there was nothing they could do; the system rounds things down.
I believe this is a POOR customer service practice and I am entitled to (at the very least) the extra month I had already paid for with my last 12-month subscription which was CHARGED to my credit card.
I imagine no MS representative will read this, so hoping for some advice. The phone support person told me to log a "Feedback" ticket, but that states that it will not provide a personalized response.
What can I do about this? Nothing?
Thanks in advance!