Customer Service / Billing Issue Advice

After having my account hacked, I opened a support ticket via phone support and declined an investigation on the matter, as no charges went through because my credit card information was out of date (someone tried to charge $75). I believe this security breach likely on the part of Microsoft, as my password was strong and I had given it to no one.

During my support call, I did ask that my credit card be removed, since membership still had 7 months on it. I was told that my account would be cancelled and I'd receive prepaid membership vouchers for the time I had already paid for. I did receive the vouchers, but they were (2 3-month vouchers) for 6 months, not 7. I called support again and was told there was nothing they could do; the system rounds things down.

I believe this is a POOR customer service practice and I am entitled to (at the very least) the extra month I had already paid for with my last 12-month subscription which was CHARGED to my credit card.

I imagine no MS representative will read this, so hoping for some advice. The phone support person told me to log a "Feedback" ticket, but that states that it will not provide a personalized response.

What can I do about this? Nothing?

Thanks in advance!


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Hey there! I'm sorry for all the trouble here, but you'd have to contact phone support for all refunds like this. We on the forums cannot handle this particular issue for you. Please let me know if you need any further direction or have any other issues I might be able to help you with.

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