Credit Card Trouble

Okay since Wednesday Xbox says that my credit card is not valid and when I sign in it says that I need to edit or add a new credit card. Also, all of my friends got deleted from my friends list. So I added a new credit card today that was just used so I know it works, but it still says I need to edit it or add a new one. WTF?!?! Help

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

I'm having the same issue. I'm able to use my credit card on iTunes, Steam, Amazon.com etc. but Microsoft doesn't seem to think my credit card is 'valid'.

Customer Support suggested I "ring my bank" after I talked to them for 2 hours. My bank said there was nothing wrong with my card. I rang Customer Support back and their best suggestion was to "wait up to 72 hours" to see if the problem resolved itself.

I might go fly a kite in the park or something.

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If you are having issues purchasing content, you should check our Purchasing/Downloading Issue forum.

If you are having issues with your friends list, try recovering your account.

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