Cover art dissapeard

Hello!

In menu "my games" 6 of games have no cover art. There are only white icons with text xbox live. I clear cache, reset profile, downloaded this games again, and many more. Any of this things not solve the problem. Please help me bring back that covers.

 

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Last updated July 4, 2018 Views 289 Applies to:

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Hi there, this happens to me on occasions, not sure what causes it, but have you tried starting the game up?

Also, are they digital purchases and have you change consoles at all after purchasing some of these games? You may need to do a license transfer and re-download if that's the case: support.xbox.com/.../download-content

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It happens after change harddrive. I transfer the license now and redownload game srart it up but this not bring back cover.

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Alright so I looked into it further and the only connection I can make to disappear cover art is being connected to the internet, do you ever disconnect the console from the internet?

I found this response from official support staff;

◾You must be connected to Xbox LIVE for full size box art to appear

◾Full size box art availability is per developer - not all developers submit full size box art for this view

◾All Microsoft Game Studios games will feature full size box art. If it doesn't, please let us know. :)

◾There is no way to separate demos from full games

◾There is no way to change the way the library appears (i.e., text based, as you mentioned.)

◾Regarding alphabetical sory not working - can you provide an example?

From here: forums.xbox.com/.../159842.aspx

Unfortunately this just seems like a bit of a mystery and I don't think there's any 'fix' to get them to show up, I'd love to know if you find something though.

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I'm always connected. I thing when I'll be disconected the icons will be gray with play symbol but they are white with logo xbox live.

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When I pin game to the home site then in menu my pins covers are OK but still wrong cover in menu my games.

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Hey there, UnlikeSeven40! Happy to see Digi helping you out in here. He got a lot covered that I basically would, so I can just jump into it!

Would you tell me the 6 games that you are not seeing the box art for, please? I can double check everything on my end and see what is going on for you. :) If we can see them here, we can jump into some other troubleshooting!

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Thank god, support staff to the rescue, take it away! =)

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Ive had this issue too, and contacted support about it, has anyone came up with a fix and/or identification of what this problem is, ya know, before I format my HDD?

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The games are: destiny, lego marvel, army of two, world of tanks, f1 2013

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Thanks, UnlikeSeven40!

I've double checked those here and I see the box art on my end. Let's see what we can sort out here.

First, I would suggest taking your console to a friend's or family member's house that has a different internet connection. This will help rule out your network as an issue and help us narrow it down to something on our end or something on your console, specifically.

Do you happen to be in the preview program for the 360? If you are, we'd want to make sure that you are able to access those forums.

And, lastly, what region are you in? Xbox Live experiences differ in each region, and I can double check to see if there were any changes made to the region you are in. :)

Orderian - If you could ensure you've done all the troubleshooting that Unlike has done, and get back to me with the games you are having issues with and the above information, that would help out greatly! :3

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