Couple of weird problems, please help!

Ok first off I am consistently getting error code 8015190A. I have googled and researched this code a bit and have found no helpful information for it.

Secondly, when I sign into xbox.com using my current email and password, I sign in under an account called idleMold647. This really confuses me as I have never held this profileon my console, and it shows past activity on the profile from January. My profile has been [Mod Removed] for 3+ years. 

This problem began about three weeks ago and I have not been able to connect to live once. I can download game updates, but cannot access other features. 

Any help would be greatly appreciated,  I don't even know how to approach this.

Thanks!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

when you Login and see a different gamertag, that means you are using a different email.

this may be caused by a small typo or maybe using a complete different email at all.

in any case, i suggest you give xbox Support a call to find your correct email and get help regarding your error code as one suggested step requires to be signed in with it - you can check possible Solutions here: support.xbox.com/.../error-code-lookup

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