My brother's still getting, "Your xbox live profile does not have the privilages required in order to access multiplayer game modes," even when we've used a 12 month prepaid code on top of his one month free Gold. His account now has 13 months Gold subscription.
He was trying to play F1 2015 on his xbox one and no joy. He's in UK, by the way. The account's also created in UK, and never been changed to any other region.
We've changed and removed all restrictions (privacy); deleted and redownload his profile, and hard reset.
Are we missing any thing?
Any help is greatly appreciated.
Thanks so much.