I am the parent primary member with two teen sub members. All have permission to play online and have never had a previous issue doing this. Today (2/17/13) I could sign in and play online, one teen profile could do the same, but the other teen profile could not sign in. He has always been able to play on line before today. I checked the permissions page and he is checked off as being permitted to play online. We tried changing passwords with no luck. How can I sign in, his brother sign in but he cannot sign in nor play on line. He does not want to create a new profile, he will lose all his points. Any help with this problem would be greatly appreciated. We tried all the steps that Xbox suggested such as re-downloading his profile, but that did not solve the issue. Help, he is not a happy camper right now. Thanks in advance to all who read this and help. Just to confirm, internet is working fine and other profiles can connect and use Xbox Live with no problems.