Corrupted profile

Hey i was wondering if it would be possible to recover an old account thats been corrupted, otherwise it means starting all over again with all of my games :/ really need help with this one :(

 

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Last updated July 4, 2018 Views 1 Applies to:

Hey there, so does the old account have an email address and password as well as being connected to Xbox Live or is it a local profile only stored on the console?

If it was a Xbox Live profile you will be able to delete the corrupt version from the console and then re-download it, just be aware that it will be the last version of the profile when it was connect to Xbox Live, any progress while playing offline will be lost.

If the account was a local profile I don't think there's much you can do, unless you have a copy backed up on a USB.

To download the profile follow the steps here: support.xbox.com/.../profile-move-delete

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